Frequently Asked Questions

Answers to the questions we hear most about our pieces and process.

Are your pieces hypoallergenic?

Our pieces are crafted from S925 sterling silver, with the exception of the Amour Illimité bracelet, which is stainless steel. Sterling silver — 92.5% pure silver, 7.5% other metals like copper — is generally a safer choice for sensitive skin than nickel or brass. If you have a known sensitivity to copper specifically, it’s worth considering alternatives. We’d suggest testing any new piece on your skin briefly before extended wear, and keeping it clean and dry.

What pet materials can be included in the gem?

Hair, fur, feathers, nail clippings, or a small amount of ashes. Each piece is made with care and respect to honour your pet’s memory.

How do I send my pet’s materials?

Once your order is placed, enquire through this site or message us on Etsy and we’ll walk you through exactly how to package and send everything safely.

Can I add other elements, like dried flowers or glitter?

Yes. We offer optional glitter and botanical backgrounds designed to complement your pet’s essence without overshadowing it. You can talk through your preferences with us once your order is placed.

How long does it take?

Artisan-Crafted pieces typically take around 20 days to craft. Because each piece is handmade and one-of-a-kind, this can vary a little — we’ll keep you posted on progress and give you an estimated shipping date as your piece comes together.

How do I care for my piece?

Avoid contact with water, sweat, perfume, and harsh chemicals. Store it somewhere dry and cool, away from direct sunlight, when you’re not wearing it. An occasional wipe with a silver cloth keeps it looking its best.

Can I choose the chain length and style?

Our necklaces come with a standard 50cm adjustable S925 sterling silver chain. If you’d like a different length, let us know when you order.

Is the gem durable?

Yes. Each gem is carefully crafted to securely and permanently hold your pet’s materials, so it stays a lasting keepsake.

Can I order more than one, for different pets?

Of course. Each pet deserves their own piece — place a separate order for each, with its own materials and details.